FAQ
Orders & Shipping
How long does shipping take?
We aim to process orders within 1-3 business days. Shipping times vary by location:
- UK: 3-5 business days
- Europe: 5-10 business days
- Rest of the world: 7-14 business days
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location.
Can I track my order?
Yes, you’ll receive a tracking number via email once your order has been dispatched.
What if I entered the wrong shipping address?
Contact us ASAP at [admin@inkabo.com]. If your order hasn’t been shipped yet, we’ll update it. Otherwise, we can't guarantee changes.
Returns & Exchanges
What is your return policy?
We accept returns for damaged or defective items within 14 days of delivery. If your order arrives broken or faulty, contact us at [admin@inkabo.com] with photos, and we’ll sort it out.
Custom items are non-refundable unless defective.
How do I start a return?
Email us at [admin@inkabo.com] with your order number, and we’ll guide you through the process.
Custom & Personalized Orders
Can I get my pet’s photo on a product?
Yes! We offer customisable clothing and accessories. Upload a high-quality image on applicable products and we’ll make them come to life!
Can I make changes to a custom order after placing it?
We start processing custom orders quickly, so changes aren’t guaranteed. Contact us immediately if you need modifications.
Products & Sizing
How do I choose the right size?
Check out our size guide on each product page. If you’re unsure, contact us for help.
What materials do you use?
Our apparel is made from high-quality, comfortable fabrics like cotton and polyester blends. Our pet accessories are durable and pet-friendly.
Other Questions
Do you offer gift cards?
Not yet, but we’re working on it! Stay tuned.
How can I contact you?
Email us at [admin@inkabo.com]